Returns Policy

Our Returns Promise

We want you to be completely satisfied with your purchase from brambleapparel.com. If for any reason you are not entirely happy, you may return eligible items to us within 28 days of receipt for a refund or exchange, subject to the conditions outlined below.

Conditions for Returns

To be eligible for a return, your item must be:

  • In new, unworn, and unused condition, identical to how you received it.
  • In its original packaging, with all tags and labels attached.
  • Accompanied by a valid proof of purchase (your order number or invoice).

Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are faulty:

  • Face coverings or similar personal hygiene items.
  • Items marked as “Final Sale” or “Non-Returnable.”

How to Return an Item

Please follow these steps for a smooth returns process:

  1. Request a Return: Contact our Customer Service team via the form on our website to notify us of your intent to return an item and request a Returns Authorisation (RMA) number. Please have your order number ready.
  2. Prepare Your Parcel: Securely pack the item(s) in the original packaging or a suitable alternative. Include your completed returns note or a copy of your invoice inside the parcel. Do not send returns without an RMA number.
  3. Ship Your Return:
    • For UK returns, we will provide a pre-paid returns label where applicable. Please use this label and drop off your parcel at the designated carrier drop-off point.
    • For international returns, you are responsible for arranging and paying for the return shipment. We strongly recommend using a tracked and insured service.
    • The return address will be provided with your RMA instructions.

Refunds

  • Processing Time: Once we receive your return at our warehouse, we will inspect the item(s) to ensure they meet our return conditions. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
  • Timing: Please allow up to 14 working days from the date we receive your return for the refund to be fully processed and appear in your account. The speed of this will depend on your bank or card issuer.
  • Deductions: The refund will be for the value of the returned item(s) only. Original shipping charges are non-refundable, unless the return is due to our error or a faulty item. A handling or restocking fee may be deducted in certain circumstances (e.g., for returns not due to our fault on high-value items).

Exchanges

The fastest way to obtain a different size or colour is to return the original item for a refund (following the process above) and place a new order for the desired item on our website.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us within 48 hours of delivery. Provide your order number and, if possible, photographs of the issue. We will arrange a prepaid return label and either send out a replacement or issue a full refund as quickly as possible.

Your Statutory Rights

This Returns Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, you can contact your local Citizens Advice Bureau or Trading Standards office.

Contact Us

For any questions regarding our Returns Policy or to initiate a return, please contact our Customer Service team via the contact form on our website.